Details:
- Location: Nationwide
- Date: 4 weeks ago
Description:
IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.
You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.
What you’ll be doing
* Handling complex, technical customer support queries
* Acting as an escalation point for 2nd Line Support
* Writing and executing advanced SQL scripts
* Collaborating with internal teams to resolve product issues
* Supporting UAT and contributing to product improvements
* Ensuring a consistently high standard of customer experience
What you’ll bring
* Strong experience in software or IT customer support
* Advanced SQL knowledge and hands‑on investigation experience
* Excellent communication and problem‑solving skills
* A collaborative mindset and strong customer focus
* Financials or accountancy system experience (advantageous)
If you enjoy solving complex problems and making a real impact for customers, this role is for you.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible