2nd Line Support, Southwark, London

Description:

2nd Line IT Support Engineer, Southwark, London. £30,000
  
Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you’ll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies.
  
Supporting one of the UK’s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role.

The role:
The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA’s. You’ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology.
  
About you:
The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and will already be experienced in a similar role.

Essential skills:

Minimum 1-year experience in a similar role
Windows 10, MS Server 2012/2019, MS Office 365
Active Directory & Group Policy administration
IP networking & telephony, DNS, DHCP
Server, network and desktop hardware
Customer facing skills   
Desirable skills:

SCCM
Mobile device support
Sophos AV
Backup software and hardware, in particular Arcserve Backup Solutions   
  
Desirable qualifications:
Any of the following: MCSE/MCITP, MCP/MCTS or VCP.
  
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.   MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)