Details:
- Salary: £30,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Watford Hertfordshire
- Date: 2 weeks ago
Description:
2nd Line Support Engineer
Watford
Up to £35,000 DOE
Our client is a leading MSP based in Watford, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry.
As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our internal teams. This position involves a mix of user support, system administration, troubleshooting, and collaboration with other IT professionals.
Responsibilities:
* Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking.
* Troubleshoot and resolve hardware and software problems in a timely manner.
* Perform system administration tasks such as user account management, Active Directory updates, and software installations.
* Monitor and maintain IT systems to ensure optimal performance and reliability.
* Collaborate with internal teams to implement IT solutions and improvements.
* Respond to and resolve escalated support tickets efficiently.
* Document technical procedures and solutions for future reference.
* Assist in the setup and configuration of new IT equipment and software.
* Liaise with external vendors and service providers when necessary.
Requirements:
* Proven experience as a 2nd Line Support Engineer or similar role.
Experience working for an MSP is advantageous.
* Solid understanding of IT systems, networking, and infrastructure.
* Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites.
* Experience with hardware troubleshooting and software installations.
* Ideally you will have familiarity with IT security principles and best practices.
* Excellent problem-solving skills and attention to detail.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Ideally you will have, or working towards (e.g. Microsoft Certified Systems Administrator, Azure Solutions, Architect Expert etc)
If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the Watford area, we encourage you to apply and join our talented team!
To apply, please submit your CV for immediate consideration