Details:
- Salary: £35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Stroud Gloucestershire
- Date: 1 day ago
Description:
2nd Line Support Engineer 6956
Location: Stroud, Gloucestershire
Hours: Full Time, Monday to Friday, 9:00am - 5:00pm | Permanent
Salary: Up to £35,000 per annum
MUST HAVE A FULL UK DRIVING LICENCE
Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business.
Key Responsibilities of a 2nd Line Support Engineer:
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Provide 2nd line technical support for hardware, software and end users
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Support Windows and MacOS devices across the business
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Provide support for iOS devices and mobile technologies
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Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD)
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Support file sharing applications and cloud-based technologies
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Troubleshoot printers, scanners and other peripheral devices
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Manage incidents, service requests and changes through the IT service desk
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Support Meraki wireless infrastructure and Cisco AnyConnect VPN
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Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV
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Support VIP users, ensuring a high level of customer service at all times
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Work closely with colleagues to resolve technical issues and support ongoing IT projects
Key Skills of a 2nd Line Support Engineer:
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Previous experience within a 2nd Line Support, IT Support or Service Desk role
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Strong knowledge of Microsoft 365
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Experience supporting Windows and MacOS environments
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Knowledge of Microsoft Entra ID (Azure AD)
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Experience using IT service desk or ticketing systems
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Excellent troubleshooting and problem-solving skills
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Strong communication and customer service skills
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Ability to manage multiple tasks and prioritise workload effectively
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Proactive and adaptable approach to work
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Knowledge of networking fundamentals
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Full UK driving licence
To be considered for this role, please email contact Katie Tyrrell at First Base Employment