Details:
- Salary: £30,000 - 32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Poole
- Date: 6 hours ago
Description:
2nd Line Support Engineer | Poole | £31,000 DOE
As a 2nd Line Support Engineer within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
As a 2nd Line Support Engineer, you’ll benefit from:
Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service.
Company bonus scheme
Pension Scheme: Established company pension scheme.
Health & Wellness Program: Access to health & wellness and employee rewards platforms.
Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.
As a 2nd Line Support Engineer, your responsibilities will include:
Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
Configure and Upgrade: Upgrade and configure hardware, software, and related services.
Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed.
Client Interaction and Site Visits: Manage client calls and conduct site visits when required.
As a 2nd Line Support Engineer, your skills and experience will include:
Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
Certifications: Completed or working towards Microsoft 365 accreditation.
Interested?
If you’re ready to take the next step in your career as a 2nd Line Support Engineer, this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information