2nd Line Support Engineer

Description:

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Up to £35,000 Kent

Are you a 2nd line engineer with at least 3 years of recent IT support experience?

Our client is a well-established MSP, and they are looking for a 2nd Line Support Technician to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team

General Skills & Experience:

Administering and supporting the customer's infrastructure
Delivering second line support
Demonstrating the ability to troubleshoot and resolve complex issues
Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
Customer site visits
Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score.
New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works Technical Skills:

Handle escalated calls from first line Service Desk
Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
Administer backup and disaster recovery systems and processes
Management of relationships with third parties and suppliers
Keep operational documentation up to date
Attend client sites for issue resolution and pro-active maintenance
Out-of-hours and/or on-call working is periodically required
Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
Good knowledge of Hyper-V and VMware ESX
Experience managing Azure, primarily Virtual Machine Infrastructure
Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD.
Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
Experience in managing Cisco switches and routers.
Good knowledge of cloud telephony systems
Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC
Knowledge of Windows Script Host/VBScript/ PowerShell
Strong knowledge of Microsoft Windows 7-11

If you are interested please contact me ASAP for more information on