Details:
- Salary: £30,000 - 33,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Manchester Greater Manchester
- Date: 2 weeks ago
Description:
Position: 2nd Line Support Engineer ????
Location: Central Manchester ????
Salary Range: £30,000 - £33,000 ????
We're currently collaborating with an MSP situated in Manchester, seeking to expand their service desk team. The role entails delivering telephone and email-based technical support within agreed SLAs to their diverse client base and involvement in large projects.
We're searching for a candidate with a robust IT Support background, ideally gained within an MSP environment and a passion for IT coupled with a commitment to delivering exceptional customer service is imperative.
Job Overview????:
* Provision of 2nd line technical support for hardware and software issues
* Participation in significant projects such as upgrades, rollouts, and migrations
* Timely resolution management of open calls and associated actions across all clients
* Taking ownership of incidents and overseeing them through to resolution
* Proficiency in researching ideas and concepts to identify suitable technical solutions or resolve issues
* Provision of on-site support to clients as necessary
* Delivering outstanding customer service, demonstrating willingness to go above and beyond for our clientele
Technical Skills we're looking for????:
* Windows Server
* M365 and associated add-ons
* Azure
* Antivirus Solutions (e.g., Sophos)
* Fundamental knowledge of Firewalls (WatchGuard/SonicWall)
* Networking fundamentals
* Exceptional hardware/software troubleshooting and problem-solving abilities
* HyperV/VmWare
* MDM
* VPN
* Exchange
* SharePoint
* Storage (SANs & NAS)
Benefits????:
* Hybrid working arrangements
* Sponsorship for Microsoft qualifications
* Pension scheme
* Annual bonus
* 24 days of annual leave plus bank holidays
We look forward to your applciation