Details:
- Salary: £25,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Rochester Medway
- Date: 3 weeks ago
Description:
2nd Line Support Engineer
Rochester
Up to £28k
* Are you looking for a local company to join in a 2nd line Support Capacity?
* Great opportunity to upskill and undertake further training
* Good progression to 3rd line if required
We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits.
We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services.
We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances.
Essential:
Detailed knowledge of Microsoft Windows Desktop and Server
Experience of supporting Microsoft 365
Networking knowledge and experience
Full clean UK driving licence (for manual vehicle)
Candidate must pass DBS check
Nice to have:
Microsoft Professional Certification
Experience of deploying and managing Azure solutions
WatchGuard certification and experience
Experience of ConnectWise
Experience supporting Apple Macs
Create and manage scripts using PowerShell and Automate RMM tool
Management of hosted services for Web, Email and SQL databases
Personal Attributes:
Good team player
Passionate about IT
Positive and enthusiastic
Willingness to continuously learn and progress
Can communicate confidently
Professional and dependable
Able to work well under pressure and multi-task
Benefits
* Fun working environment and culture
* 22 days per year holiday (plus bank holidays)
* Pension after 3 months
* Lunch provided everyday
* Quarterly company events
* Paid training & examinations
* LinkedIn Learning account
* Perkbox employee benefits programme
* Free parking