2nd Line NOC Engineer

Description:

2nd Line NOC Service Engineer (DV Cleared)

Certain Advantage are recruiting on behalf of a well established business for a 2nd Line NOC Engineer.

This is a permanent role that requires working on a shift rota including days and nights in Newport because it's supporting a critical 24/7 service.

Due to the nature of the business this role requires DV clearance to be in place before starting.

You'll join the 2nd Line Network Operations Centre (NOC) team that provides service, support, and management capabilities to a major UK Defence customer , from delivery into live service, providing all aspects of continued management of the live infrastructure though to close down

The team is the single point of contact for technical conference bridge calls, which are arranged to resolve incidents 24/7. This includes acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications.

Responsibilities:

The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change.
You will be required to implement technical service solutions as a response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development of people and continuous service improvements.
Operating within the service desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision making process to achieve the desired goals. This includes managing resources, expectations, perceptions and propagation of knowledge.
Provide technical assistance and instructional documentation to other Resolver Groups within the wider Service Operations as well as to the 3rd line network engineers within the NOC.
Provide an interface to other technical stakeholders within projects including Architects, other engineering disciplines, and sub-contractors.
Accountable for the performance of the technical and operational service elements that are delivered.Essential skillset & Experience

Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation.
Ideally you'll hold CCNA Network Accreditation or knowledge and understanding of Cisco Networks
Strong skills in interpreting and producing, and tracking technical documentation.
Strong communications skills within the department to provide confidence and direction to peers
Ability to plan, prepare and organise large scale implementation, over a period of several months.
Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision-making process within the service management internal and external environments.
Show confidence and initiative, drawing on a sound technical knowhow, organisational, communication and diplomatic skills, to serve as a strong foundation for Service delivery within the Service Environment.Does this sound like your next career move? Apply today!

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