2nd Line IT Support Engineer

Description:

2nd Line IT Support Engineer
Nr Swindon - Full Time on Site
£30,000 + Benefits
This is a fantastic opportunity for you, a 2nd Line Support Engineer, to join a leading IT Support company based on site near Swindon.
You will need either current SC Clearance or the ability to obtain it.
In this role, you will cover a broad range of Device, Compute, Network and Application services. Providing 2nd Line support to teams across multiple geographic locations

Resolution of reported faults escalated to 2nd Line Support within agreed SLAs
Performing daily checks on system health, including backups, AV, and infrastructure health checks
Managing test and rollout of security patches, software upgrades, and new software applications
Upkeep of a shared Active Directory structure, including Group Policy management
Support of Microsoft Endpoint Configuration Manager (MECM) environment
Deployment, support, maintenance and changes for:
End user compute, e.g. laptops, desktops, and software packages
LAN & Wi-Fi infrastructure, eg. ExtremeCloud IQ, Ruckus SmartZone
Security infrastructure, eg. Enterprise PKI, Sophos Endpoint Management
Operating Systems - Windows 10, MS Server 2019
Please note - This role does not include any Microsoft 365 / Azure support.
In order to be successful in your application for the 2nd line support engineer position, you should have:

Broad knowledge of IT and communications services and technologies
General IT Operations and Managed Services
On-premise technical support for Server Technologies (Microsoft Server, Virtualisation), Storage Technologies (SAN, Backup), and Network Technologies (LAN/WLAN/WAN)
Working in a desktop support environment with Microsoft Windows 10
End user device imaging and configuration over LAN networks
Remote support via screen sharing, remote control, and remote desktopIf you are a 2nd Line Support Engineer and looking for an exciting opportunity, then please send your CV to me today as this will go quickly