2nd Line IT Support Engineer

Description:

Job Title: 2nd Line IT Support Engineer (Permanent)
Salary: £35,000 - £40,000 Per Annum + Company Benefits
Location: Buckinghamshire
Type Of Working: Onsite
 
"Please note visa sponsorship is not available for this position"
 
Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the user experience?
Do you thrive on troubleshooting hardware, software, and application issues while delivering exceptional customer service?
 
We're recruiting on behalf of a leading global organisation seeking an experienced and customer-focused 2nd Line IT Support Engineer to join their growing technical support team. This is an excellent opportunity for someone who enjoys a varied role, working with a wide range of technologies while supporting users across the business.
 
The Role:
 
As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, providing expert support and ensuring incidents are resolved efficiently and professionally.
 
You'll be responsible for:

Providing 2nd line support across hardware, software, and business-critical applications.
Diagnosing, troubleshooting, and resolving technical issues within agreed service levels.
Managing and prioritising support tickets through to successful resolution.
Escalating complex issues where necessary and liaising with wider IT teams.
Producing and maintaining technical documentation and knowledge base articles.
Identifying recurring issues and recommending improvements to systems, processes, and user training.
Supporting software installations, updates, and testing of new technologies.
Delivering an excellent customer experience through clear communication and proactive support. What We're Looking For:

Experience within a Service Desk, IT Support, or Technical Support environment.
Strong troubleshooting and diagnostic skills.
Experience supporting Microsoft environments and business applications.
Good understanding of networking fundamentals and desktop technologies.
Excellent communication and customer service skills.
Ability to manage multiple priorities and work effectively under pressure.
A proactive approach with a genuine passion for technology and problem-solving. What's in it for You?

Salary of £35,000 - £40,000
Comprehensive benefits package
Ongoing training and professional development
Exposure to enterprise-level technologies
Career progression opportunities
A supportive and collaborative team environment  
"Please apply with your latest CV and a member of the team will be in touch shortly