2nd Line Engineer- Active Directory, Windows- London

Description:

Great Opportunity????

My client is looking for an experienced and ambitious 2nd Line Support Engineer to join my clients IT team. As a 2nd Line Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to clients.

Skills required-

Windows Desktop (phone number removed)
Experience of software and hardware troubleshooting
Good understanding of PC hardware set-up and configuration
Knowledge of Cloud storage solutions, OneDrive, SharePoint, DropBox, etc...
Advanced Windows 10 Desktop Administration
Application and OS deployment
Windows Server (2012 R2, 2016, 2019, Hyper V)
Install, configure and troubleshoot issues

Day to day role-

Exceed our SLAs and ensure our call back guarantee is maintained
Manage onboardings of clients and their teams
Take ownership of technical escalation
Follow established escalation process for critical or high priority issues as identified onsite
Contribute to and improve internal knowledgebase, assets
Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution

If this sounds like a great fit for you, please apply now !!

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