2nd Line Engineer

Description:

Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you!

Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team.

What's in it for you?

Competitive salary
32 days holiday allowance
Freshly prepared lunches by an in house chef
Modern office facilities with ergonomic desks
Wellness events
Recreational outdoor spaces (so you can take a break from the computer screen!)
Eyecare scheme
Employee Assistance Programme with access to trained Counsellors
Refreshments and free fruit
Contractual sick pay
Free parking (must be a driver due to location)
About the role:

You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same!
As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support.
Responsibilities:

Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks
Attend client sites for prescheduled projects and reactive troubleshooting
Mentor and support junior engineers, imparting technical knowledge
Demonstrate a logical and methodical approach to troubleshooting
Make recommendations to clients for system improvements and upgrades
Fulfil other duties in line with business needs
Required skills:

Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12
Familiarity with Hosted Desktop and Cloud computing
Experience with Terminal server farm setups
Office 365 tenant setup and administration expertise
VMWare/Hyper-V administration knowledge
Strong networking capabilities (DNS, routing, switching, etc.)
Knowledge of VoIP, preferably with 3CX
Desirable skills and experience:

Exposure to Cisco/Draytek firewalls
Support experience with Apple products
Group Policy administration skills
Cabling survey and installations experience
Exposure to Ubiquiti/Cisco Wireless technologies
Previous experience working in a Managed Service Provider (MSP) environment
Recognised accreditations (MCP's, CompTIA, Apple)
Person specification:

A logical and methodical approach to tasks
A willingness to learn and teach
Excellent documentation and communication skills
High standards of customer service
A personable and approachable nature
Keen attention to detail
If you feel you would be a valuable asset to the business, then apply today!

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities