Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Bury St Edmunds Suffolk
- Date: 2 weeks ago
Description:
2nd Line Application Support - £40K
Bury St Edmunds
Up to £40,000 per annum + Excellent Benefits and Progression
A leading software company is looking for a passionate 2nd Line Application Support Engineer to join their growing team.
You will be responsible for providing 2nd Line application support on all bespoke software products. You will be put through market leading training to ensure you are comfortable with the products.
You will be part of an exciting growing team, and play a big part in liaising and solving issues for important customers. Ideally you will have experience working in an environment where you are comfortable providing Technical, Software or Application Support.
Responsibilities:
Experience handling all incoming customer support cases with the ability to evaluate the cases to establish if it is a training requirement, product usage issue or a software bug.
Document all steps taken for any issues and bugs that are resolved
Upgrades/Installations/Troubleshooting of bespoke software
Escalating issues to Customer Support Manager
Assist Support Team with day-to-day duties
Experience in a Servicedesk environment
Experience in a Software/Application Support environmentThis is a great opportunity to join a well established software company who take pride in developing their staffs skillsets.
This is an urgent role due to exciting growth within the company, so please do send your CV ASAP to jade . coop @in technology group .com or call me on (phone number removed).
This is a 1 stage interview process so don't hesitate to get in touch!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy