Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Richmond upon Thames Greater London
- Date: 4 days ago
Description:
Job Title: 2nd / 3rd Line Support Engineer
Location: Near Richmond, London (On-site)
Salary: £35,000-£40,000 per annum
Overview
We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
* Provide 2nd/3rd line support across Microsoft, cloud, and network environments
* Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
* Assist with cloud administration, updates, and system improvements
* Coordinate workloads across engineers and support day-to-day service delivery
* Build strong client relationships and deliver excellent customer service
Skills & Experience
* Experience in a 2nd line role within an MSP
* Strong knowledge of Microsoft 365, Windows environments, and basic networking
* Exposure to firewalls (FortiGate desirable) and MDM solutions
* O365 conditional access and SharePoint setup
* PowerBI knowledge advantageous
* Good communication and organisational skills