Details:
- Salary: £40,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Sittingbourne
- Date: 24 hours ago
Description:
24-7 Support Engineer
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 support engineer to join a team of engineers operating day & night shifts. The role offers working from home / hybrid policy for day shifts and you would have an opportunity in the future to progress into Infrastructure/Cloud project teams.
The chosen candidate must have strong capabilites in 2nd line support with exposure to Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment.
They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
Resolve escalated technical issues across infrastructure, cloud, networking, and applications
Diagnose, troubleshoot, and implement configuration changes across customer environments
Manage incidents in line with SLAs, KPIs, and best practice
Communicate clearly with customers, managing expectations and providing updates
Maintain accurate ticketing, documentation, and knowledge base articles
Identify recurring issues and contribute to service and process improvements
Support projects alongside senior engineers and solutions teams
Participate in disaster recovery, business continuity, and security activities
Work with vendors and third parties on escalations and advanced fixes
Key technical experience:
Minimum of two years’ experience within a 2nd / 3rd Line Support position
Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.
Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
Virtualisation (Hyper-V, VMware, Citrix)
Cloud platforms (Azure, AWS, Google Cloud)
Networking (LAN/WAN, firewalls, VPNs, routing & switching)
Hardware, backup, cybersecurity, monitoring, and automation tools
Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
Must have able to drive, with access to vehicle.
Two stage interview process, one f2f.
24-7 Support Engineer