Details:
- Salary: £20,000 - 25,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Birmingham West Midlands
- Date: 2 weeks ago
Description:
1st/2nd Line Support Technician
My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support.
Role: 1st/2nd Line Support Technician
Salary: up to £25,000 DOE
Location: Birmingham - (Hybrid / Remote)
Daily Responsibilities:
Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users.
Provide technical support for a bespoke tech platform - training is provided on this platform.
Escalating any complex issues for the senior team to resolve.
Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently.
Resolve any 1st/2nd tier connectivity issues that occur.
Skills Required:
Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential!
Experience within Office 365 applications - SharePoint experience essential!
Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work.
Great, friendly, telephone manner, especially with non-technical users!
Windows Server, Active Directory - User Management, Group Policies
Networking protocols - DNS, DHCP, TCP/IP
Azure / Entra ID - MS Intune not essential but would be great!
MDM / Laptop Hardware - Experience deploying new user equipment.
This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in!
If you would like to learn more about this role don't hesitate to drop me a message or give me a call!
Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton,
Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support