1st to 2nd line SDA (inside IR35)

Description:

1st / 2nd Line IT Support Engineer – Contract

Location: Bradford – fully on-site
Rate: Up to £225 per day, dependent on experience
Contract: Initial three months
IR35 status: Inside IR35
Start date: Immediate

We are recruiting an experienced 1st / 2nd Line IT Support Engineer for an established consumer goods business based in Bradford. Employing several hundred people, the company requires additional support within its small, hands-on IT team during a busy period.

This is a fully on-site contract role, initially for three months, and would suit someone who is practical, approachable and comfortable taking ownership of technical issues through to resolution.

What you’ll be doing:

* Providing 1st and 2nd line IT support to users across the business

* Troubleshooting hardware, software, network and access-related issues

* Resolving problems remotely using the Atera remote monitoring and management platform

* Managing user accounts, permissions and access within Microsoft 365 and Active Directory

* Building, configuring and deploying PCs, laptops and other devices

* Supporting the onboarding of new starters and processing leavers

* Installing and maintaining applications, printers and peripheral equipment

* Carrying out routine maintenance, patching, monitoring and general system checks

* Escalating more complex technical issues where appropriate

* Maintaining accurate support records and keeping users updated on progress

* Helping the wider IT team with general infrastructure and support activities as required

What we’re looking for:

* Previous experience in an IT support, helpdesk, desktop support or service desk role

* Confidence supporting Windows-based environments

* Practical experience of Microsoft 365 and Active Directory

* Good knowledge of PC and laptop builds, configuration and deployment

* Experience using remote support or monitoring tools; knowledge of Atera would be beneficial

* A strong customer-service approach and the ability to communicate clearly with users at all levels

* Someone who takes ownership, works through problems methodically and sees issues through to resolution

* A flexible, hands-on attitude and the ability to work effectively within a small IT team

* Availability to start at short notice

This is an excellent opportunity to join a well-established Bradford business and make an immediate contribution to its day-to-day IT support operation.

Please apply with an up-to-date CV and details of your availability