Details:
- Salary: £23,000 - 24,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Royal Tunbridge Wells Kent
- Date: 4 days ago
Description:
Due to exponential growth, there is now an opportunity and a requirement for a 1st line of Technical Support to join an award-winning global provider of software and hardware solutions in the automotive industry, based in Tunbridge Wells.
My client is Europe’s leading provider of cloud-based video telematics, and their focus is to ensure they continue to provide the best full-featured video telematics solutions to serve the growing market demand for video-enabled telematics systems.
The ethos of the 1st line of technical support will include service tickets raised by customers, analysing faults, and providing remote solutions.
Key Responsibilities:
Provide technical assistance and support to customers via phone, email, and chat channels.
Diagnose and troubleshoot technical issues related to our video telematics products and devices.
Triage and process service requests.
Obtain footage from our bespoke platform to identify and resolve faults reported.
Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.
Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.
Commissioning of new / replacement devices.
Qualifications:
A good knowledge of computer systems and a keen interest in technology is required.
Excellent communication skills: verbal and written.
Customer Service orientated.
Perks of the Role:
Salary of £23,000- £24,500 * experience dependent
Monday-Friday 9 am-5 pm only 1 Saturday per month
Hybrid
Free Parking on site
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days of holiday plus Bank Holidays
Life Assurance (x4 salary)
Pension