1st Line Customer SupportBury St Edmunds (onsite)Up to £25,000 per annum A leading software company is looking for a passionate 1st Line Application Support Engineer to join their team.You will be responsible for being the 1st point of contact to all end users, including logging cases and reports.Respons Line Support- logging service incident requestsUpgrades/Installations/Troubleshooting of bespoke softwareEscalating issues to Customer Support ManagerAssist Support Team with day-to-day duties ...
Are you looking for your next step in your security cleared career?This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site in Erskine, hybrid working of 1 week in 4 is supported after onsite training is completed.Job the 1st line support engineer you will be logging calls via HP ...
Our client is seeking an 1st Line IT Support Engineer for an MSP, to be based in Havant, Hampshire.Responsibilities:• Answering calls and responding to tickets from customers.• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.• Provide on-site technical support at clients premises where necessary• Adhere to defined KPIs and meet the expected SLAs.• ...
Major IT and Digital have partnered with a leading managed services business on an exclusive arrangement.As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery.The business also operates UK wide working across a number of SME’s and large Corporations with a client list that is looking to continue to grow around 20% year on year.As a result of continued expansion, my client has immediate ...
Major IT and Digital have partnered with a leading managed services business on an exclusive arrangement.As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery.The business also operates UK wide working across a number of SME’s and large Corporations with a client list that is looking to continue to grow around 20% year on year.As a result of continued expansion, my client has immediate ...
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem ...
Title: 1st/2nd Line IT SupportLocation: LondonSalary: £45,000 to £55,000 (Plus 30% Bonus)My client are looking for an experienced IT support Engineer with strong background using Windows and Microsoft tech experience in a support desk or IT role.Ability to thrive in a fast-paced helpdesk environment, managing time effectively.Proficiency in Office 365 (Email, SharePoint, OneDrive, Azure AD).The role is based in West London and will be 5 days onsite.Strong communication skills both written ...
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the ...
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the ...
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the ...