Details:
- Salary: £17 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: NR2 Earlham Norfolk
- Date: 1 day ago
Description:
Belmont Recruitment are currently looking for an IT Support Assistant to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Responsibilities
* Provide 1st line IT support to customers by telephone and other support channels.
* Act as the first point of contact for IT incidents, service requests and technical queries.
* Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs.
* Investigate and diagnose a range of hardware, software, application and network issues.
* Resolve incidents at first point of contact wherever possible or provide suitable workarounds.
* Escalate incidents to the appropriate specialist team where required.
* Provide clear technical advice and guidance to customers, including "how-to" support.
* Monitor and track incidents, keeping customers informed of progress and managing expectations.
You should have:
* Experience providing 1st line IT support or technical customer service.
* Working knowledge of Microsoft Office 365 and Windows 10/11.
* Strong troubleshooting and problem-solving skills.
Please reply with an up to date CV ASAP if this role would be of interest to you