Details:
- Salary: £27,000 - Annum
- Location: Milton Keynes
- Date: 2 months ago
Description:
Are you passionate about providing a great customer experience?
Do you have experience in providing exceptional 1st line technical support?
Our client, a leading Software Company in the UK, is looking for a1st Line Application Support Analyst to join their support team. Within this role, you will play an integral part in providing 1st line support to the organisations' many clients on a day-to-day basis.
Salary: up to £27,000 + Bonus
Hours: 40 hours across 5 days
Location: Milton Keynes
Responsibilities:
Resolve logged calls according to the agreed internal / client SLA
Manage client support requirements in order of priority
Ensure timely and appropriate escalation of tickets to relevant teams
Contribute to keeping clients' records accurate and up-to-date
Flag and escalate potential SLA failures in a timely manner
Accurately log incoming email support requests onto our support system
Communicate with Project and Account Managers to ensure awareness of risks
Provide timely, accurate and appropriate communication with clients
Ensure clients are kept updated on status of their tickets
Skills:
Good understanding of basic IT infrastructure terms and concepts
Knowledge and basic understanding of relational databases
Experience with Microsoft SQL Server
Basic SQL query writing and understanding
HTML / CSS knowledge
Good problem-solving skills
Documentation writing Skills
Fantastic communication and interpsonal skills
Exceptional customer service skills
Experience of working to deadlines with great time management skills
Natural Problem solver
Benefits:
25 days holiday
Pension Scheme
Life assurance
Annual Bonus
Training opportunities
Charity days
Company bonus
Wellbeing days
PMI
Discounts and rewards
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business