1st / 2nd Line IT Support Engineer

Description:

1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role – please only send in your CV if you have this experience and live close to Wembley!
Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits
Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).
You must have:
* Excellent communication and interpersonal skills.
* At least 3 years IT support experience in a similar role.
* Windows 10/Windows 11.
* Active Directory.
* Good analytical and organisational skills.
* Working knowledge of Microsoft Desktop OS.
* Good working knowledge of Microsoft 365 applications.
* Good working knowledge MS Teams.
* Working knowledge of Wi-Fi in a commercial environment.
Role involves:
* Provide 1st/2nd line support for end users.
* To assist with the development and implementation of IT policies and procedures.
* Day to day administration of the networks hardware, software, infrastructure and end users.
* To assist with IT Network and Systems issues.
* To provide remote monitoring and on-site system support.
* To support the EPOS, ticketing and telephone system applications.
* To monitor IT security and support the administration functions.
* To support a number of IT projects, upgrade and change programmes.
* Ensure Backups are working correctly.
* Management of Spam/Anti-virus systems
* To carry out other duties as required.
Please send your CV ASAP and I will get back to you