Details:
- Salary: £26,000 - 33,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Whitehaven Cumbria
- Date: 2 weeks ago
Description:
Job Title: 1st / 2nd Line IT Support Engineer
Location: Whitehaven
Structure: Hybrid (1 day WFH)
Salary: up to £33,000 DOE
We're seeking a talented IT Support Engineer to play a pivotal role in providing technical assistance to a varied range of clients industries, ensuring the smooth functioning of their IT systems.
Providing digital communication solutions and strategies, our client provide the very best in support for IT & Cyber Security, AV & Video Conferencing, Unified Communications, Radio systems and IT Infrastructure / Networking support.
Partnered with the likes of Sony, Lenovo, Zoom, Aruba, WatchGuard, AVAYA, Gamma, BOSE, Logitech and many more!
Benefits:
Choose your own career path! Access to gaining certifications of your choice!
Brilliant opportunities for professional development and training.
Health and wellness plans.
Discounted gym memberships, family days out and sports equipment
Relaxed dress code
Pension, life assurance, advice and well-being initiatives
23 Days Annual Leave plus Bank Holidays (rise by 1 day per year up to max 25 days)Roles and Responsibilities:
Provide 1st & 2nd Line support via phone, face-to-face and remote solutions for IT-related queries
Escalate complex problems to the appropriate teams.
Diagnose and resolve hardware and software issues for end-users promptly and efficiently.
Ensure tickets are dealt with in line with KPI's & SLA's
Assist managers on key projects
Floorwalking rotaSkills required:
Office 365 Applications
Active Directory
DNS, DHCP, TCP/IP
Telecoms / VOIP
Router configurations / installations
LAN / Wireless NetworksDesirable:
SC Cleared
Microsoft Azure
Backup Solutions
MSP Experience
VMWare/Hyper-VIf you're passionate about IT support, thrive in a fast-paced environment, and enjoy solving technical challenges, we want to hear from you!
Keywords: IT Support Engineer, 1st/2nd Line, Technical Support Engineer, IT Technician, IT Analyst, MSP Engineer
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy