1st & 2nd Line IT Engineer

Description:

Our well-established client in Cambridge is seeking a 1st & 2nd Line IT Engineer to join their team.

The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge.

Hybrid working is in play, and the successful candidate can work from home for 2 days a week.

If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 1st & 2nd Line IT Engineer role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress.

1st & 2nd Line IT Engineer – About the role:

* Microsoft 365 administration and installation, new servers when necessary

* Firewall and switch/router knowledge is desirable, but full training will be provided

* Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets.

* To provide technical maintenance and support of all user-based IT Hardware and Software

* Onsite customer visits range from half a day to 1 day a week.

* Regular maintenance and patching of infrastructure, end points as well as on Servers

Technical experience required: (not all essential)

* Windows Server – 2012 Onwards

* Azure – Maintenance, configuration and monitoring

* Office 365

* Windows OS 7,8 & 10

* Active Directory & Azure AD

* DNS, DHCP, Group Policy

* Backup – Veeam configure, maintain and troubleshoot

* Networking – Switches, subnets, LAN, WAN, DNS

Some highlights of working with my client:

* Hybrid working

* Use of Pool car

* Detailed Personal Development Plan

* Training and support

* Smart-casual dress

* Company and social events