Job De Responsibilities:• Update support call documentation within the Service Desk management system,ensuring accurate incident details and history.• Work within agreed Service Desk procedures at all times.• Resolve user requests in accordance with service level agreements.• Own issues until they are mitigated, resolved, or transferred to a new owner.• Stay informed about new products and services used in customer deployments.• Produce relevant training documentation.• Achieve KPIs to ensure ...
Service Desk Controller – OEM Location: Burton-upon-Trent Salary: £30,000 - £35,000 (Negotiable)Service Desk Controller – Burton-upon-TrentNEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector.This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the ...
Service Desk Team LeadLocation: Ringwood, HampshireSalary: £27k - £29k DOE + Benefits + Company Profit ShareHours: 37.5 hours per weekThe are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.You will be managing the incident and request lifecycle.Assist with operational Service Desk cover during busy periods.Identifying and reporting escalations ...JBLK1_UKTJ
Deputy Operation ManagerTemp to perm positionPayrate: £38,759.04Working days/ hours: Mon - Fri 07:00-17:00The 're recruiting a Deputy Operations Manager to support the delivery of a high‑performing, customer‑focused operation. You'll lead multiple teams, drive performance, and ensure service excellence across Scheduling, Supply Chain and the Helpdesk.This is a key leadership role supporting the Operations Manager, ensuring smooth day‑to‑day delivery, strong stakeholder relationships and ...
Technical Support Manager - 2nd Line£40 - 45k3 days in the officeDue to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers.Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated ...
2nd Line IT Support Engineer / Analyst | Salary: £35k + excellent benefits package + Training and career development opportunities | Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid).A growing and well-established Managed Services Provider is looking for a customer-focused 2nd / 3rd Line IT Support Engineer / IT Support Analyst to join its expanding technical services team in South Wales.This opportunity would suit an experienced IT Support Engineer,...
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to £250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance processAre you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your ...
Job Title: 2nd Line IT Support Engineer (Permanent) Salary: £35,000 - £40,000 Per Annum + Company Benefits Location: Buckinghamshire Type Of Working: Onsite "Please note visa sponsorship is not available for this position" Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the...
1st Line Service Desk Engineer / IT Support Analyst | Salary: £28k + excellent benefits package + Training and career development opportunities | Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid).A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales.This opportunity would suit candidates currently working as a Service ...
JOB TITLE: L1 Service Desk Team LeaderLocation: LivingstonSALARY: £28,000 - £32,000 per annumBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral programDo you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just ...
