Showing 168 Major Incident Manager jobs

The RoleThe Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients.This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play a key role in improving service quality, ensuring compliance, and supporting continuous service improvement in a ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes.Client DetailsOur client is a public sector financial institution that operates a large-scale, enterprise IT environment ...

IT Senior Service ManagerPosition: Senior Service ManagerLocation: Ringwood, Hampshire + Hybrid home working (non-contractual)Salary: £40,000 + Overtime + Benefits + Company Profit ShareHours: 37.5 hours per weekThe RoleWorking in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across ...

Service Desk Team LeadLocation: Ringwood, HampshireSalary: £27k – £29k DOE + Benefits + Company Profit ShareHours: 37.5 hours per weekThe are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.You will be managing the incident and request lifecycle.Assist with operational Service Desk cover during busy periods.Identifying and reporting escalations and major incidents.Monitoring and reporting of service desk activity.Feeding in new and innovative ...

Important High Level Summary NotesPlease read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are Pasch at Hays Recruitment | My contact information is available on my LinkedIn profileFor this role, you must be able to de ownership of Root Cause Analysis for major incidents (P1/P2)Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe)Ability to analyse technical, process, ...

Incident and Problem Management AnalystClearance: Must be SC ClearedLocation: Warrington – Full time onsite during the initial training period (up to 5 weeks, depending on completion), transitioning to a hybrid model of 1–2 days onsite per week based on business needs.Start date: ASAPContractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rataDuration: 6 to 12 months initiallyRole SummaryOur client is seeking an experienced Incident & Problem Management ...

Murphy is recruiting for a Senior SHES Advisor to work with the Energy Team on the National Grid, HWUP Project. Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support ...

Role : Digital Service Desk Team LeaderType : Contract Inside IR35Location: Norwich OR ChelmsfordMod of work : OnsiteJOB SUMMARYKey Respons line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution.Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users.Overseeing team ticket ...

Adecco are pleased to be recruiting for a 101 Call Handler (Days) to work within the North Wales Police ForceLocation: St AsaphContract Type: Temporary on going Hourly Rate: £14.10 per hourWorking Pattern: Full Time day shifts Monday to Friday**Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually**Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications ...

Adecco are pleased to be recruiting for a Police Call Handler (Days) to work within the North Wales Police ForceLocation: St AsaphContract Type: Temporary on going Hourly Rate: £14.10 per hourWorking Pattern: Full Time day shifts Monday to Friday**Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually**Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications ...