Our client is in search of experienced Senior Complaint Officers to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges.. Your role will also involve preparing detailed ...
Customer Insight Manager Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per weekTemporary Role - 3 months with possible extension£26.65 per hour PAYE / £36.40 per hour UmbrellaHybrid Working - 3 days in office (Croydon), 2 days at homeIT equipment providedASAP startThe Customer Insight Manager oversees effective management of complaints handling across the directorate and is the source of advice and assurance for colleagues when dealing with complaints and has a vital ...
We have an exciting opportunity for a confident, customer focused individual to join a very successful, international business with modern offices in Epsom, Surrey. This is a well established organisation who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees.The role is Complaints Specialist and forms part of the Customer Service function. Responsibilities complaints from start to finish, ensuring a ...
Position: Senior Estates ManagerLocation: Hybrid (Home /Office - 74 King Edward St, Macclesfield)Working Hours: Monday – Friday, 0900 – 1730 with some travel and work outside of normal working hours requiredContract: Full time, permanent About Us:Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed...
We are currently on the hunt for an experienced Repairs Scheduler in the Birmingham area. This is a temp to perm full-time role working 39 hours per week. You will be working within a growing company to help improve their customer service and efficiency. Repairs Scheduler Mon- Fri/ 39 hrsTemp to perm£15.94ph via umbrella (£25 - 26k per annum)BirminghamThe responsibilities of the Repairs Scheduler will the planning team with scheduling appointments through the use of ImpactDealing with invoices...
About the roleAs our Home Care Manager, you will oversee and coordinates home care services for individuals who require assistance with activities of daily living but prefer to remain in their own homes. This will include being responsible for ensuring the delivery of high-quality care, managing care plans, and supervising home care staff. You will play a crucial role in ensuring the well-being and safety of clients receiving care at home, as well as, coordinate services, manage staff, and ...
Benefits and Housing Needs OfficerHackney Job Role To formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points....
Job Title: Benefits and Housing Needs OfficerLocation: HackneySalary / Pay Rate: £25 P/H (Umbrella)Job Type: TemporaryThe RoleWe are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team ...
Principal Planner Temporary on going contract Monday - Friday (Apply online only)£32.16per hourDealing with Major Applications.Key activitiesCustomerWorking closely with colleagues in the Contact Centre and other services, deliver excellent levels of customer services for the benefits of local communities and the reputation of the Council.Support and facilitate senior officers as they seek to respond to complaints from members of the public, residents groups, the Local Government Ombudsman and ...
The candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skillsJob Purpose1. To lead the delivery of public health nursing services, Health Visiting, Family Nurse Partnership and School Health and also the Specialist ...