OverviewThis Head of Customer Support role will champion the customer post-purchase journey. You will balance strategic leadership with technical, hands on troubleshooting. Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive fast, accurate and empathetic resolutions to complex technical ch...JBLK1_UKTJ
We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone, and Emails. You will be the first point of contact with our customers and first impressions count! Typical day in the life of a Customer Support Advisor: Being the first point of contact for all inbound customer contact Answering and resolving Incoming telephone calls Making out...JBLK1_UKTJ
This is a Technical Customer Support role, helping customers diagnose, troubleshoot and resolve technical issues with network connectivity, cellular IoT devices and satellite hardware.This is not a standard password reset helpdesk role; you will actively dig into complex hardware, firmware, and network configurations to deliver excellent customer experiences.The RoleSome key responsibilities are a...JBLK1_UKTJ
Customer Support Engineer Cambridge | Hybrid (3 days on site) £30k - £40k Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues? Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Customer ...
A multi-award winning Company, and a world leader in Environmental Test Solutions, are looking for a Technical Customer Support Engineer to provide pre and post sales technical support to customers while supporting the production test areas in fault finding and production resolution.The role is multi faceted - liaising with internal and external customers, assisting the marketing team with any pro...JBLK1_UKTJ
Customer Services ManagerDepartment: OperationsReports to: Operations DirectorLocation: Central Birmingham – Hybrid WorkingDirect Reports: Initially six team membersAbout Our ClientOur client is a fast-growing technology business that works with leading home insurers to deliver innovative solutions designed to reduce the risk and impact of water damage.Its proprietary, internet-connected technology helps protect homes by identifying potential water leaks and notifying customers through a ...
Lead Service Excellence for a Growing Technology BusinessService Operations ManagerDoncaster, South Yorkshire with National TravelIPS, UK exists to create an exceptional customer experience by addressing real parking needs with innovative and transformative solutions. Our vision is to provide the leading parking technology ecosystem. As part of our growth, we are looking for an experienced and hands-on Service Operations Manager to lead and develop the customer services and field service team ...
Job Title: Programme Manager - Through Life SupportLocation: RugeleySalary: Competitive + BenefitsWe are looking for an experienced Programme Manager to lead a portfolio of series production and in-service support programmes, ensuring equipment is delivered, maintained and supported throughout its lifecycle. This is a fantastic opportunity to play a key role within a growing defence engineering business supporting critical maritime and defence capability.The RoleAs a Programme Manager, you will ...
Job Support AgentLocation: Exeter Head Office - Full TimeHours: 40 hours Monday-Friday + Saturday shift rotaSalary:£26,523.23per annu days holiday, increasing to 27 plus bank holidaysFree onsite parkingFree onsite gymCompany pension schemeEmployee discount schemeFunded Summer and Christmas events Cycle to Work SchemeDiscounted car hire ratesThe will be a valued ...JBLK1_UKTJ
Graduate Customer Support AnalystTech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)Market Leading Healthcare Company Established for over 12 years. Office Location: Surrey (GU postcode)Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH Working Hours: 8:30am - 5:30pmFree Onsite Parking £27,000 + ...JBLK1_UKTJ
