Showing 379 Contact Centre Manager jobs

Customer Service Team LeaderRed Recruitment are recruiting a motivated Customer Service Team Leader to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey.Benefits and Package for a Customer Service Team LeaderSalary: Up to £32,000Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to SundayContract: PermanentLocation: Norwich - ...

Head of Lead Generation Call Centre Derby - Office Based Salary Negotiable + Bonus Scheme | Permanent SF Partners are working exclusively with a fast-growing legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a Head of Lead Generation Call Centre. This is a senior leadership role responsible for a 35-person outbound contact centre that drives appointments into the firm's branch network. The function works warm, high-intent data sets including existing ...

know the role as a Supervisor, but you may know it as a Team Leader.  You’ll be an important part of our Contact Centre, leading a team of Customer Service Representatives, ensuring high quality service is always provided to our clients and customers.  You’ll need to demonstrate excellent customer service skills and a positive, flexible attitude.The successful candidate must have previous, demonstrable supervisory / team leader experience to be successful in this role, hopefully that’s within ...

Customer Support AgentLocation: Hybrid – KilmarnockSalary: £26,000 per annumHours: Monday – Friday, 8am – 5pmPertemps are currently recruiting for Customer Support Agents to join a growing and supportive organisation based in Kilmarnock. This is an excellent opportunity for individuals who are passionate about customer service and want to make a real difference in people’s lives every single day.This is not your average contact centre role. You’ll be supporting customers who may be facing ...

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London. As a Reservations Specialist you will be responsible managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests needs and being able to address them with the most suitable options and solutions.Reservations specialists are the gems of our clients global ...

Parts Team Manager - Weston-super-Mare - Up to £35,000paCareer Development & Excellent BenefitsWe're recruiting for a Parts Team Manager in Weston-super-Mare to join a busy contact centre-led operation focused on delivering an outstanding customer journey through effective workflow, supplier coordination, and parts management.As a Parts Team Manager, you'll combine strong people leadership with data-driven decision making, helping to improve operational performance while supporting and ...

Complaints Team Leader - Social Housing Repairs & MaintenanceBased in BillericayPermanent, full time position£34,500 per annumHere at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre.This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team ...

Business Development ManagerUnified Communications | Cloud | Software & ServicesHybrid | High-Growth Technology DistributorAre you a driven and commercially minded Business Development Manager with experience across Unified Communications, Cloud, SaaS or Software & Services?This is an exciting opportunity to join a fast-evolving technology business that is investing heavily in growth and transforming its focus towards high-value cloud communications, software and service-led ...

TPS Parts Sales ExecutiveWho are TPS?TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our ...

Great customer operations don't happen by accident!They happen when strong leaders know how to balance people, performance, pressure, and pace - while still keeping the customer experience front and centre!I'm currently partnering with a major UK consumer brand to appoint a Customer Operations Manager to join their growing Customer Services leadership team at a hugely exciting stage of transformation and growth.This isn't a role for someone who wants to simply "keep the lights on."This is a role...