As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. Your role will help improve customer satisfaction by identifying trends and implementing solutions to enhance the overall service experience.Client DetailsThis role is within the financial services sector and is based in Manchester.DescriptionManage the end-to-end complaints process, ensuring ...
Customer Complaints Team LeaderLocation: Wiltshire / Hybrid Job Type: Full-Time, Permanent£32,000 - £35,000About the RoleWe are seeking an experienced and customer-focused Customer Complaints Team Leaderto lead a specialist team responsible for managing complex customer complaints, escalations, and continuous improvement initiatives.This is a highly visible leadership role that combines complaint resolution expertise with the ability to identify and drive meaningful service improvements across ...
Quality ManagerWe’re looking for an experienced Quality Manager to take a leading role in driving Food Safety, Quality and Continuous Improvement across a busy manufacturing site.This is a highly visible, factory-facing leadership position where you’ll have the opportunity to influence culture, challenge standards and make a genuine impact on product quality and site performance.Working closely with Technical, Operations and Engineering, you’ll lead the Quality and Laboratory functions, ...
Senior Complaint Resolution Officer - 6 Month FTCWatfordSalary: £39,47437 hours per week(Requests for part-time work considered)The VacancyIntroduction to the roleAt Chime Housing, we provide vital services that help people to live better lives. We’re looking for a Senior Complaints Resolution Officer to join our team and help us deliver a strong and positive experience for our customers.Role purposeThis role is responsible for the day-to-day running of Chime’s complaints service by managing the...
Brownhills Motorhomes, the UK's largest motorhome dealer, is seeking an experienced Customer Service Manager to lead our customer service function and manage complex customer complaints, escalations, and legal correspondence.This role requires a strong customer service professional with excellent communication skills and a thorough understanding of the Consumer Rights Act 2015. You'll be responsible for resolving customer disputes, managing potential rejection-of-goods and legal claim cases, ...
This is an opportunity to lead a high-performing team responsible for complaint handling, escalations, customer retention and service recovery. You'll play a vital role in ensuring customer concerns are resolved fairly, efficiently and with empathy, while driving continuous improvements that reduce repeat issues and enhance the overall customer experience.Client DetailsWe're an ambitious, customer-focused SME serving consumers across the UK, and we're looking for an experienced Customer ...
Why Patients Need YouEverything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through research programs, your contribution will directly impact patients.What You Will AchieveThis role is part of Pfizer’s Medical Device and ...
Service Improvement Coordinator Location: Exeter Salary: Competitive Hours: 37 hours per week, Monday–Friday Contract: Temporary, ASAP – February 2027 Working Pattern: Hybrid – 2–3 days per week in the office, depending on business needsWe are currently recruiting for a Service Improvement Coordinator for a 6 months contract.This is a fantastic opportunity for a resilient, empathetic and solution-focused customer service professional who enjoys resolving complex issues and turning customer ...
Essential Duties and Respons To act as Contract Manager, ensuring the delivery of cost effective, value for money service whilst maintaining thespirit of partnership working.- To act as first point of contact for your contract dealing with any complaints that arise, attending properties withclient, completing QC work and attending their offices on a regular basis in order to build a good workingrelationship.- To ensure adequate records are completed correctly and kept to defend any legal cases ...
Duties and Respons to the Branch Registered Manager.Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements.To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated.Ensure all support plans and risk assessments are person centered and reviewed regularly.Ensure all supervisions and spot checks are completed and up to date.Ensure rotas are covered, and cover shifts if there is no other alternative.Participate in the ...
